FREQUENTLY ASKED QUESTIONS

We offer the following delivery options:

• Standard, (4-6 working days)
  You can expect your order to arrive within 3-7 full working days. Working days are Monday-Friday, excluding federal holidays within the United States.
  The cost of Standard Shipping is $10.95 (free if cart above $75)
  
• Express, (2-3 working days)
  You can expect your order to arrive within 2-3 full working days. Working days are Monday-Friday, excluding federal holidays within the United States.
  The cost of Express Shipping is $16,95
  If you do decide to choose this option, your order will arrive in two working days. The order should be received along with the confirmation of the credit authorization no later than 12:00 EST; otherwise we will not be able to process your order until the next working day (working days are Monday through Friday, with the exception of the official holidays marked as such in the official calendar.

*Due to the high volume of requests during campaign periods, delivery times may be delayed.

As soon as your order has been sent out, we will send an e-mail letting you know.

• If you created an account before you submitted your order, you can track your orders by visiting "My Account" and clicking on "Order history". There you can review your past orders and the status of your current order.
• If you did not create an account, or if you signed up after placing your order, you will not be able to see the order status. If your order has not been delivered within the given timeframe, please contact our Customer Service team who will track it down for you.

• We currently ship to the 48 contiguous United States.
• We do not ship to Alaska, Hawaii, APO/FPO addresses, P.O Box-es and the U.S Virgin Islands.

Once your order has been confirmed, it cannot be modified or cancelled. If you need to return a product, you have to begin the returns procedure once you have received the item.

If you have received an incorrect/defective item, we sincerely apologise.

Contact our Customer Service Team within 24/72 hours upon receipt of the order and provide us with the following information:

• Your Order Number
• Product Code/Product Name
• If you want a refund or a replacement

Please note: it is IMPORTANT to save both the boxes and their shipping and packaging labels. In situations where accidents have occurred, please include photos of these.

If the packing slip says an item should be in your package but it is not, please get in touch with Customer Service within 24/72 hours upon receipt of the order.

Let us know the order number and the product code or product name of the item you wanted and we will look into it.

We will usually be able to send you the missing item, but on the rare occasion that is not possible, we will quickly reimburse you for it.

Please note: it is IMPORTANT to save both the boxes and their shipping and packaging labels. In the event of an incident, you will be asked to produce them as well as photos of them.