FREQUENTLY ASKED QUESTIONS

My TOUS is the TOUS loyalty program. Registered users can enjoy incredible benefits, gifts and much more.

You’ll find more information about the advantages and benefits that belonging to My TOUS offers you at https://www.tous.com/us-en/mytous.

If you are over 18 years old and are interested in the program, you can sign up for free at any TOUS store or online at tous.com.

You can sign up on the “REGISTER” section of our website. After filling out the form, you should log in to your account and go to the “MY TOUS” section on the menu to finish filling out the required fields. Once you have added your details, you will be part of My TOUS and you can begin to enjoy the benefits!

If at any point you forget your password, we will send it to you again.

If you would like to change your profile information, you can do so through the “YOUR ACCOUNT” section on our website after logging in, or at any TOUS store

Being part of My TOUS offers 7 exclusive benefits;

• My Virtual Jewelry Box: This is an area that gathers information about the TOUS brand products that you have purchased. You can remember your favorite products and see details about them.
• Caring for my Jewelry: You can repair, clean and preserve the TOUS jewelry you’ve purchased. You’ll also have 1 engraving a year free of charge!.
• One extra year of warranty: As part of My TOUS, you will get 3 years of full warranty and an excellent after-sales service for the TOUS jewelry you’ve purchased.
• Fantastic Contests: We will notify you of draws and competitions to win jewelry, gift cards and fabulous experiences.
• My Birthday: During your birthday month, TOUS will give you a gift if my purchase is over $249.. You will be able to collect the gift at any TOUS store except Outlets, TOUS Rolex stores and TOUS airport stores.
• My Lovely Friends: If you invite a friend to become part of My TOUS and they make a purchase of over €150, either online or in store, you will both receive an exclusive gift that you can collect at any TOUS store except Outlets, TOUS Rolex stores and TOUS airport stores.
• My Five Toussi: You can get 5 exclusive pieces of jewelry with your purchases, which you’ll be able to collect at any TOUS store except Outlets, TOUS Rolex stores and TOUS airport stores.

These advantages may be subject to changes or cancellation by TOUS.

TOUS reserves the right to make any changes it sees fit, notifying the customer 15 days before the expiry date.