FREQUENTLY ASKED QUESTIONS

If the product that you are interested in is unavailable but is displayed with the symbol ✉ , you can register your email address to receive an email when the product becomes available. You can also view the availability of the product at your local TOUS store and reserve it by going to “view availability in store”, which you will find on the tab for each product.

We have provided a size guide to help you choose the most suitable fitting. What’s more, if the size is not right for you, you can head to your nearest TOUS store to arrange for a change in size.

You can find more information about the materials used in our jewelry at We Speak Jewelry.

You can find more information about the metals used in our jewelry at https://www.tous.com/us-en/wsj/materials/metals

You can find more information about the gemstones used in our jewelry at https://www.tous.com/us-en/wsj/materials/gemstones

You can find more information about the diamonds used in our jewelry at https://www.tous.com/us-en/wsj/materials/diamonds

You can find more information about the pearls used in our jewelry at https://www.tous.com/us-en/wsj/materials/pearls

You can find more information about the manufacturing techniques used to create our jewelry at https://www.tous.com/us-en/wsj/production-techniques

All TOUS jewelry meets the certification and warranty standards for sterling silver and 18kt gold precious metals. You can find more information about certification at https://www.tous.com/us-en/wsj/jewelry-quality-certificates

Some products can be engraved with a personalized message. These are identified with the tag “engravable”. In the product tab, you’ll find the option to “add engraving”. Personalized products cannot be changed or returned.