FREQUENTLY ASKED QUESTIONS

There are a number of payment options to choose from: MasterCard, VISA, AMEX, Discover and Paypal. All credit and debit card payments are subject to validation and authorization by both the card issuer and TOUS to ensure security and to prevent fraud.

When you place your order, the charge will be authorised on your card and you will receive an e-mail confirming that your order has been successful. We will not charge your card until we process your order and ship it from our warehouse. If it is not authorised, no charge will appear on your card and you will be notified immediately on the screen that payment hasn't been successful. You will be asked to provide another method of payment.

To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.

If you need a business invoice, please contact our Customer Service Team.