The benefits available to Users of the “My Tous” Program are detailed below. In order to take advantage of these benefits, the User must always identify themselves as a member of the “My Tous” Program in accordance with the terms of section 3.

A) My virtual jeweler
The virtual jeweler is available by accessing “My TOUS” on the website www.tous.com or may be consulted with the help of store staff. It is a space that collects the information detailed below about TOUS® brand products purchased in the online store and at TOUS Stores participating in the “My Tous” Program. If the purchase is made through a physical store, the items will be added to the User’s virtual jeweler, provided that the User identifies themselves as a member of the “My Tous” Program prior to purchase.
The information contained in the virtual jeweler about the User’s items will be as follows: name of the product, photo of the product (if unavailable, a generic photo will be used), retail price at the time of the purchase, date of purchase and size (when relevant). In addition, the User will have the chance to include their reason for the purchase of this item as well as to add any comments they wish.
Only items purchased after the date of registration to the “My Tous” Program will be included in the virtual jeweler; it is not possible to include items purchased before the date of registration. When the User returns an item, it will be removed from the virtual jeweler. The inclusion of items in the virtual jeweler does not amount to, nor does it substitute, any certificate of guarantee for the item.

B) One extra year of warranty
TOUS jewelry products (except watches) acquired after the “My TOUS” Program registration date will receive an extra year of commercial warranty. Therefore, such products will have a total warranty of 3 years.

C) Toussi
The Toussi is an exclusive piece of jewelry that can only be obtained in the stores by Users of the “My Tous” Program who fulfill the requirements detailed below.
A User’s purchases starting from the valid registration date in the relevant country and for twelve (12) months thereafter will be tallied in order to determine which the Toussi level(s) a User meets. After twelve (12) months, a User’s account will reset and purchases made in the previous twelve (12) month period will not count towards any Toussi level for the current twelve (12) month period. Once the current year ends, a new one will begin and each new purchase made by the User will count towards obtaining one or more of the new Toussi levels available in the country during that twelve (12) month period.
The Toussi is a piece of jewelry whose materials and size will depend on the current Program in each country, and to which pendants made of varying materials will be added. The User can obtain these pendants for free when reaching the spend amounts required for the TOUS products listed below, during the one-year period following registration as a “My TOUS” User.
The pendants the User may obtain at each level are valued as shown below, based on the currency of the country where the Program is available:

Euros
Dólares
Pesos
MXN
Pesos Chilenos
Pesos Colombiano
Colón

Toussi 1
100 €
$ 300
$ 3,000
150,000 $
$ 550,000
400 ₡
Toussi 2
300 €
$ 600
$ 6,000
300,000 $
$1,100,000
800 ₡
Toussi 3
600 €
$ 900
$11,000
500,000 $
$2,200,000
1,200 ₡
Toussi 4
900 €
$1,200
$16,500
650,000 $
$3,300,000
1,600 ₡
Toussi 5
1,200 €
$1,500
$20,000
1,000,000 $
$4,400,000
2,000 ₡

1.     The Toussi 1 pendant is valued at 25€, $29, 545 MXN, 19,593 CLP, 89,450 COP, 17,229₡.
2.     The Toussi 2 pendant is valued at 35€, $40, 762 MXN, 27,430 CLP, 125,242 COP, 24,120₡.
3.     The Toussi 3 pendant is valued at 49€, $57, 1,067 MXN, 38,402 CLP, 175,339 COP, 33,768₡.
4.     The Toussi 4 pendant is valued at 75€, $87, 1,634 MXN, 58,779 CLP, 268,376 COP, 51,686₡.
5.     The Toussi 5 pendant is valued at 99€, $115, 2,156 MXN, 77,588 CLP, 354,256 COP, 68,226₡

TOUS reserves the right to change the elements of Toussi items at any time, as well as the value of the same.
The process is as follows: when a User registers for the “My Tous” Program, they begin with a purchase amount of €0. From the date of registration, the purchase amounts for each TOUS product bought online or at TOUS Stores in countries participating in the “My TOUS” Program will be added to a User’s account when the “My TOUS” User identifies themselves as such, until they reach the amounts previously defined to obtain each of the pendants.
When the User returns a product, the value of the product will be deducted from the spend total accumulated as part of the “My TOUS” Program. Additionally, on returning any item that enabled the User to obtain a Toussi item, store staff reserve the right to ask the User to return said Toussi item.
The User may obtain only one Toussi pendant of each type until they have completed the collection of pendants. Once all of the pendants have been collected, if within the same twelve (12) month period, the User can begin to accumulate spend again to obtain another set of each Toussi pendant in the same twelve (12) month period.

D) Looking after my jewelry
“Looking after my jewelry” includes maintenance for the User’s TOUS jewelry and a virtual space that gathers all of the information on repairs carried out on them since the “My TOUS” Program registration date.
Moreover, the TOUS “Looking after my jewelry” advantage may include, depending on the participating country, special repair services, for example, changing the chain or free polishing, among others. Three free servicings will be provide per year, subject to each country, from the User’s registration date. These servicings are not accumulable from one year to another and expire on year from the User’s “My TOUS” registration date. Additional servicings will be charged based on the prevailing price in the relevant country, at the time they are performed.
The inclusion of maintenance for TOUS jewelry in the virtual jeweler does not equal and does not substitute in any way their certificate of warranty, accordingly the warranty period cannot be expended under any circumstance.

E) Refer a friend
This advantage involves the chance to invite a friend to become a “My TOUS” member. Both the registered User and the new User may obtain a special TOUS gift valued at €29 in Spain and Portugal, $675 in Mexico, Chile and Colombia, or $34 in the United States and Puerto Rico. This will depend on the Program available in each country.
The User can create the invitation for a friend in TOUS Stores or in the online store at www.tous.com.
To obtain the two gifts (one for each person), the friend must join the “My TOUS” Program for the first time and, if registering in-store, at the same time make a first purchase of at least €100 for Spain and Portugal, $2,500 for Mexico, $150,000 for Chile, $550,000 for Colombia and 150₡ for Costa Rica, or $150 for the United States and Puerto Rico, in accordance with the requirements below and based on whether the registration is completed in the online store at TOUS Stores. If the friend is registered as a new user online, the first purchase does not need to be made at the time as the new user’s initial registration. Please see below for more complete details with respect to in store and online redemption of this advantage.
If this gift is not in stock at the time the requirements for obtaining it are fulfilled, TOUS may present an item of equivalent value.
Each User may invite as many friends to join “My Tous” as they like.
User should only invite individuals who they think would want to receive a referral invitation – no spamming. All referred individuals must be eligible for the Program. TOUS reserves the right to exclude a User from the Program, disqualify a User from participating in the Program in the future, and/or cause the forfeiture of any rewards if a User violate these requirements.

a)    In store:
The User must visit any store with a friend who has not yet registered for the “My TOUS” Program and would like to join. Additionally, the friend must make a minimum purchase of €100 for Spain and Portugal, $2,500 for Mexico, $150,000 for Chile, $550,000 for Colombia and 150₡ for Costa Rica, or $150 for the United States and Puerto Rico, when registering as a User of the “My TOUS” Program.
In order to register the friend, the store staff will identify the User who is inviting their friend and register the new User. Both people should be present in order to register the new user and have the store staff present the gift to both users.
If the new user registering as a friend does not make their first purchase of €100 for Spain and Portugal, $2,500 for Mexico, $150,000 for Chile, $550,000 for Colombia and 150₡ for Costa Rica, or $150 for the United States and Puerto Rico, at the time of registration, and/or neither the User nor the friend are present at the time of registration and purchase, neither user will receive the free gift. Likewise, if the friend makes a purchase of less than €100 at the time of registration, this amount cannot be added to future purchases in order to obtain the gift. The gift will also not be given if the friend makes their first purchase after registering as a “My TOUS” User, regardless of the amount spent.

b)     Online:
The User may invite friends by completing the form “Refer a Friend” in the “My TOUS” space at www.tous.com. Any personal information the User has provided about their friend (name and email) will not be stored, unless such friend gives their consent.
Each friend will receive an email with a unique, exclusive code. The invited friend must register for the “My TOUS” Program by following the process in section E.b) in these Terms and Conditions. Once registration is complete, the friend must make a minimum purchase of €100 for Spain and Portugal, $2,500 for Mexico, $150,000 for Chile, $550,000 for Colombia and 150₡ for Costa Rica, or $150 for the United States and Puerto Rico, and enter the code received in the “Do you have a discount code?” space on the page Your Shopping Bag.
A new User registering as a friend may make the first, minimum $150 purchase at any time. It is not necessary to make this purchase when registering. If the purchase exceeds the aforementioned amounts, the invited friend will receive both gifts with their order: one for themselves and the other for the User who invited them. If the first purchase made by the newly registered friend is for an amount less than $150, neither the User who invited them nor the new User will obtain the gifts and this amount cannot be added to future purchases.

F) My birthday
During the User’s birthday month, the User can receive a jewelry box for their jewelry valued at €30 (or $697.18, for Mexico, Chile and Colombia; or $35 for the United States and Canada) as a gift when making a purchase over €100 (Spain and Portugal), $3,000 (Mexico, Chile and Colombia), or $249 (United States and Puerto Rico).
If this gift is not in stock at the time the requirements for obtaining it are fulfilled, TOUS may present an item of equivalent value.
This birthday gift can be obtained in TOUS Stores or in the online store in the relevant country (as set forth below). Only one gift will be given per year, whether online or at a TOUS Store.

a)    In store:
The User will receive the gift when making a purchase in person at any TOUS Stores participating in the “My TOUS” Program over €100 (Spain and Portugal), $3,000 for Mexico, $150,000 for Chile and $650,000 for Colombia and 250₡ for Costa Rica , or $249 (United States and Puerto Rico).

b)     Online
In the “My TOUS” tab of the webpage, and only during the User’s birthday month, a specific code (with no expiration date) will appear in order to receive the birthday gift on purchases over €100 (Spain and Portugal), $3,000 for Mexico, $150,000 for Chile and $650,000 for Colombia and 250₡ for Costa Rica , or $249 (United States and Puerto Rico). The User must enter this code in the “Do you have a discount code?” space in the section “Your Shopping Bag.”
Code can only be used by the User to whom it was provided. Codes cannot be assigned or transferred. Codes that are auctioned, sold or bartered may be void.

G) Amazing contests
Registered users of the “My Tous” Program can participate in the contests and drawings that regularly appear on the website. These are exclusive for “My TOUS” members, who can compete for prizes according to the conditions explained in the rules for each contest or drawing.
The User may participate in the contests and drawings in the “MY TOUS” section on the TOUS webpage, www.tous.com, and on the Joyería TOUS Facebook page, in the “My TOUS Contest” section.

The conditions for participation, the steps for entering the different contests or drawings, prizes and other conditions will be provided in the specific rules established for each of them.

FREQUENTLY ASKED QUESTIONS

Payment

1. Payment methods

2. Collection time

3. Secure purchase

4. Company invoice