Website policies

Cookies are small data files received in the terminal from the website visited and are used to record certain browsing interactions in a website by storing data which can be updated and recovered. These files are stored in the user’s computer and contain anonymous data which are not prejudicial to the user’s equipment. They are used to record the user’s preferences, such as language selected and access data and for personalizing the page.

Cookies can also be used to record anonymous information about how a visitor uses a site. For example, from which webpage the site was accessed, or if an advertisement 'banner' was used to get there.

You can find more information on cookies at: https://en.wikipedia.org/wiki/HTTP_cookie

TOUS uses only necessary, essential cookies to ensure that you are able to make the most of our Websites and move around them freely, through secure areas, personalized options, etc. TOUS also uses cookies to gather data for analysis on Website use. This analysis helps to improve our customer service and measure the usage and performance of our website in order to enhance and personalize it.

TOUS uses our own and third-party cookies to allow you to freely browse our websites, access secure areas and use personalized options, among other things.

If the relevant consent in the settings panel is obtained, we will share your data with third parties so that they can offer ad measurement services on our behalf, which allows us to assess and improve the effectiveness of our advertising campaigns and ensure that you receive relevant and personalized content.

The purposes identified in relation to these cookies are listed below. In any case, you can find more detailed information about the cookies used on this website in the settings panel of this Policy.

• Session cookies: These are temporary cookies that are stored in your browser’s cookies file until you leave the website. For this reason, nothing remains stored on the user’s hard drive. The information obtained by these cookies helps to analyze trends in web traffic. In the long term, this allows us to provide a better experience by improving web content and making the site easier to use.

• Permanent cookies: These are stored on your hard drive and the website detects them every time a user returns. A permanent cookie has a certain expiration date, after which it will stop working. These are generally used, for example, to facilitate the registration process.

• Technical cookies: Technical cookies are essential and strictly necessary for the correct operation of a web portal and use of the different options and services it offers. For example, the cookies that work for session maintenance, response time management, operation or option validation, use of security features, content shared on social media, etc.

• Personalization cookies: These cookies allow the user to specify or customize some characteristics of the website’s general options. These cookies improve the browsing experience by optimizing the content based on user behavior. They are used for example, to define the language, location setting or browser type.

• Analytics cookies: Analytics cookies are used by our web portals to analyze user behavior on our website and browser profiles, and also to understand user preferences with the aim of offering better products and services. For example, an analytics cookie can be used to control the user’s geographical areas of interest, to define which product may be more relevant to them, etc.

• Advertising cookies: These cookies allow for the efficient management of advertising spaces that appear on the web page or app where the service is provided. They ensure that advertising content is tailored to be relevant to the user and that adverts already seen are not repeated.

• Social media cookies: To allow users to share content from the website on certain social media platforms; specific buttons have been included. These buttons may mean that the social network to which they link installs cookies which, not being under the control of TOUS®, may have the purpose of managing the user's login to the social network, the maintenance of their session, or displaying a counter indicating how many times a certain content has been shared on each social network. We recommend that users revise the privacy and cookie policies for each social media network regularly and, if necessary, modify the privacy settings on each to limit the tracking that may be carried out, adjusting each setting according to their own preferences.

• Chat cookies: These cookies allow those users who wish to do so, to be able to interact with Customer Service and thus receive live assistance during the course of web browsing.

On visiting a web page, an advert or promotion for our products and services may be displayed and a cookie may be stored on your browser. This cookie helps us to control our adverts in terms of, for example, how many times they are seen, where they appear, at what time of day, etc.

It may be the case that some cookies used on this website are not related to TOUS, since some pages of the website include content from other third-party websites. As this content originates from another website, TOUS does not control the settings of said cookies. If you would like to change your cookies settings preferences, you should check the third-party websites to obtain more information.

You can find information about transfers to third countries that, if applicable, are carried out by the third parties identified in the settings panel of this Policy, as well as about how they process your data at the following links:

In compliance with current legislation, we must request your permission to manage certain cookies. If you choose not to authorize their use by indicating your disagreement, we will only use technical cookies as these are necessary for browsing our website. In this case, we will not store any other type of cookie.

Keep in mind that if you reject or delete cookies from the web browser, we cannot save your preferences, some features of the pages will not work properly, we cannot offer you personalized services and we will have to request your authorization for the use of cookies every time you browse the website.

If, however, you decide to modify the website’s access settings, please be aware that it is possible to delete cookies or prevent them from saving information on your device by modifying the settings panel for this Policy, or by deleting cookies stored on your device by making adjustments and changing settings in your web browser.

Chrome: through http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Explorer: through http://windows.microsoft.com/es-es/windows7/how-to-manage-Cookies-in-internet-explorer-9

Firefox: through http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-Cookies-que-los-sitios-we

Safari: through http://support.apple.com/kb/ph5042

Finally, if you would like to have more control over the installation of cookies, you can install programs or plug-ins on your browser, known as “Do Not Track” tools, which allow you to choose which cookies to authorize.

Use the following panel to configure and save your cookies preferences. You can also accept or reject all cookies by clicking directly on that option