BUYING
At tous.com, you can shop as a guest or as a registered customer. Signing up with TOUS couldn’t be easier. We’ll only ask for information that will help make your shopping experience easier. In your account, you can access your previous orders and amend your details when you need to.
In your shopping cart, you can view the products you are purchasing, add a personalized message if your purchase is a gift or enter promotional codes. Please remember that we cannot guarantee that we have the items in your shopping cart in stock. If an item is unavailable, we will tell you in this section
If your order is a gift, you can add a personalised message for the recipient. To do so, access your basket and click “Is this a gift?” to include your message. You can include as many notes as there are products in the gift.
All TOUS articles are priced the same in our stores and on our website.
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All our jewelry comes with a certificate of authenticity. You will receive this certificate together with your order.
All our jewelry items come with gift packaging. Whether online or in-store, you will receive one of our iconic round boxes and a TOUS bag.
All our jewelry items come with gift packaging. What’s more, you can include a personalized message for the recipient. Shipping notes do not have prices on them.
Please be advised that our guarantee covers damage due to manufacturing defects for a period of two years. Any defects due to wear or inappropriate use are excluded from the guarantee.
For customers who are members of the My TOUS programme at the time of purchase, the two-year legal warranty period will be extended by a further year as a commercial warranty. This makes a total of three years from the date of purchase.