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Please get in contact with us and leave your details so that we can address your query about our products, points of sale or any other question you may have.
We will reply as soon as possible, that is to say, very soon :)

If you have an account at www.tous.com , you can track your orders by going to "My Account" and clicking "View my orders". There you can view your previous orders or the status of your current order.
If you don’t have an account, please contact our Customer Service department. They will doeverything possible to give you information about the status of your order.

Remember that for more information on modifying your online order details you can review the following link in the "Returns" section.

Remember that for more information on cancelling your online order you can review the following link in the "Returns" section.

Remember that for more information about our "Exchange and returns" policy you can read here

Remember that for more information about our "FAQs" policy you can read here

 

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Telephone 888 750 2955
Monday to Friday from 9am-8pm EST

Your personal data will be incorporated into a file owned by Joyería TOUS, S.A. for the purpose of assisting with your request. You may exercise your rights of access, rectification, cancellation and opposition by sending an email to dataprotection@tous.com

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