RETURNS & EXCHANGES

Changes are accepted when the piece is in perfect conditions and there has not passed more than 30 days from the purchasing date. You will also need to present the certificate of authenticity together with the sales receipt. Tous offers our customers to exchange articles within 30 days at any TOUS store worldwide except at Department Stores, Airport Stores and Multi Brand Stores that can only be exchanged at the place of purchase. The currency of the country and the local price will always prevail. Fragrances, cosmetics, and discounted items are always a final sale.

Returns are accepted when the piece is in perfect conditions and there has not passed more than 30 days from the purchasing date. You will also need to present the certificate of authenticity together with the sales receipt. Fragrances, cosmetics, and discounted items are always a final sale. All returns must be sent to our Return Service Center at the purchaser's expense with the original packing slip / certificate of authenticity. Return address labels have been provided together with your packing slip for your convenience. As proof of your return, we recommend that you always save the shipping receipt from the carrier Once we have received your return, we will issue your refund.