JOYERÍA TOUS, S.A., is a mercantile entity of Spanish nationality, with address at Carretera de Vic - El Guix Km 3, CP 08243 Manresa (Barcelona – España), and CIF: A-25,039,199.
Depending on the item(s) you purchase on Tous.com different shipping methods are available. At checkout, you will be prompted to choose a shipping method for your order. Shipping costs are based on the shipping method of choice. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option to upgrade your shipping method to Second Day for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 4 p.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding Local Country/Region Bank holidays.
*Due to the high volume of requests during campaign periods, delivery times may be delayed.
We currently ship to: Austria, The Nederland’s, Belgium, Ireland, Finland, Slovenia, Cyprus, Estonia, Lithuania, Latvia, Luxembourg, Malta.
There are some delivery delay and limitation for Turkey Republic in the North of Cyprus. We do not ship to PO Box addresses.
If you would like to ship outside of countries of the above please use our country selector to change country (top left).
We offer the following shipping methods:
There are some delivery delay and limitation for Turkey Republic in the North of Cyprus.
*Due to the high volume of requests during campaign periods, delivery times may be delayed.
Please note that an order with an engraved item or a perfume can only be shipped by Standard Ground. Please allow an additional 3-4 days for shipment for orders with an engraved item.
Articles are accepted for return credit or exchange if returned in unworn, saleable condition within 30 days from the purchase date as shown on the packing slip. Full refunds will be processed in the form of the original payment within 14 days of receipt of returned merchandise.
No refunds or returns can be made at TOUS® Stores. Customized and modified pieces are considered final sale and can not be returned or exchanged.
Fragrances, cosmetics, and discounted pieces are also always final sale, and not eligible for return or refund.
If, for any reason, you are not satisfied with the item you purchased on TOUS.com, you have 30 days from the date of purchase to return it. The item must be in perfect condition and in its original packaging. In the case of outlet items, the returns period is 15 days.
FREE!* Returns via courier We will send a courier to collect your returned item from your chosen address. Click HERE (hacer clickar aquí https://www.tous.com/eu-en/help/contact-us) and request collection of your item. We recommend that you retain the courier’s receipt as proof of your return.
There are some free return limitation for Turkey Republic in the North of Cyprus.*
Returns via our Returns Service Centre Returns must be sent to our Returns Service Centre at the expense and responsibility of the purchaser, attaching the shipping note and the certificate of authenticity with date. To make this process easier, return labels are included with the address of our Returns Service Centre:
Dpt. E-Commerce (Returns)
Pol. Ind. Els Dolors
08243 Manresa (Barcelona)
Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment. Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service Team has handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
We endeavour to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will of course be refunded. The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
The online store is open 24 hours a day. However, the store can be closed due to maintenance. For your convenience, we endeavour to execute such work in the night time.
In order to shop at www.tous.com you must be at least 18 years of age and possess a valid credit card accepted by us. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement.
You have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 30 days as of the day following the delivery of the product.
At the moment we can only fulfill your order if the delivery address is a home or office address in one of the countries listed under 'We ship to'. Therefore, our site is only intended to be used by people resident in those listed countries. We do not ship to P.O. boxes.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
• Your payment information is incorrect or not verifiable;
• Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
• There was an unintentional error on the Website; e.g. a payment error etc;
• We have reason to believe you are a minor under the age of 18;
• You are not a resident of one of the countries listed under 'We ship to' or we could not deliver to the address provided by you.
By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. We can only accept offers that are made through our Website or by telephone via our Customer Service. We cannot accept orders made by e-mail, letters or fax. At what point in the ordering process are you bound by your order? The moment you click 'Place order' and the receipt is displayed on your screen, you are bound by your offer, however, please see 'Returns and Cancellations'. The receipt you receive is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement. If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation). The contract between you and us will be effective from the time that the order confirmation is sent. If you made an error when placing your order, please contact our Customer Service Team who will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping bag.
In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening your offer to prevent fraud.
We accept the following payment methods:
• American Express
Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.
To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.
When your order and data have been verified and your ordered products leave our stock for shipping, the payment will be deducted from your account.Please note that your billing address must be entered exactly as it appears on your bank statement.
The product image is not contractual. The colors can have different tones in different computer screens or printer prints, and the image can always vary slightly from reality.
All prices on products, shipping charges and other services do not include sales taxes. The shipping charge is added per order. Please go to 'Shipping Charges' for details concerning the charges for your specific country. We will always inform you of the total price, including all taxes and other costs such as fees and possible delivery costs. The prices displayed on the Website are those that apply at the time of purchase.
The prices may be subject to change without notice, but changes will not affect orders which we have accepted. We endeavour to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
All prices displayed on www.tous.com are quoted in the currency that refers to the country which is selected by our IP Geo-location feature. If you want to change the country selection, please use the country selector link in the top of the web page. Your delivery address will decide which currency you will be charged in. Please note that changing the country of delivery may have an influence on the price and the shipping costs.
You may pay in any of the currencies listed below:
The company shall prosecute any non-compliance with these Terms and Conditions, as well as any undue use of the website, using all of the civil and penal recourse that may correspond and exist in law.
The European Commission provides a platform for consumers for the resolution of online claims regarding purchases that can be found available at the following link: http://ec.europa.eu/consumers/odr/
*Promotion valid in stores and online until 17/07/22. Both promotions cannot be combined.
PROMOTION EXCLUSIVE CUP
*Promotion valid from June 30 2022, at tous.com. While stocks last.
LEGAL RULES FOR PARTICIPATION IN THE PRIMAVERA SOUND BARCELONA 2022 PRIZE DRAW
1.- PRIZE DRAW ORGANIZER
The JOYERIA TOUS, S.A. company (hereafter “TOUS”) with registered office at Carretera de Vic “El Guix” km. 3, 08243 Manresa, Barcelona (Spain) and identified by CIF (Spanish Taxpayer Identification Code) A-25.039.199 is the organizer of the international prize draw to win a one-day ticket for two persons to Primavera Sound Barcelona 2022 (hereafter, “the Prize Draw”) to be conducted online (Instagram @tousjewelry), exclusively for users of the platform, regardless of their nationality or country of residence, in accordance with the provisions noted in the entry requirements section. Users participating in this Prize Draw will hereafter be referred to as “Participants”.
The purpose of the Prize Draw is to increase the number of followers on Instagram and retain them, as well as to boost users of TOUS’ social media.
The Prize Draw will be conducted through Instagram. However, Instagram does not in any way sponsor, endorse or administer this Prize Draw.
2.-START DATE AND END DATE
Entries in the Prize Draw may be made from May 20, 2022 at 8:01 p.m. until May 30, 2022 at 12:00 midnight.
In any case, TOUS reserves the right to modify the Prize Draw entry date at its discretion, while providing such notice to the Participants.
3.- PRIZE DRAW ENTRY REQUIREMENTS AND METHOD
Entry requirements will be as follows:
4.- TERMS AND CONDUCT OF THE PRIZE DRAW
Four (4) winners and two (2) runners-up for each will be randomly chosen through the Easypromos platform. The winners will be notified on May 31, 2022 through an Instagram private message from the @tousjewelry account.
The prize is four (4) tickets for two persons (one double ticket for each winner) on June 11, 2022 to Primavera Sound, which will be held in Barcelona. Each individual per-person ticket is valued at ONE HUNDRED AND TEN EUROS (€110).
The prize does not include travel or accommodation expenses or any other related expenses.
TOUS reserves the right to modify the abovementioned prize for reasons of force majeure; it may be replaced with another prize of similar value and characteristics.
Winners will need to provide the data required by TOUS in order to deliver the prize within a period of five (5) calendar days, starting from the date TOUS contacts them through a private message from its Instagram account (@tousjewelry). In the event that such contact fails to occur within the stipulated period, the first runner-up on the chosen list will be named the winner and so on, consecutively. In the event that no contact is made with any of the winners or runners-up chosen, the Prize Draw will be declared null and void.
The holding of the Prize Draw, as well as the awarding of the prize, will be subject to current tax regulations applicable to both the organizer (TOUS) and the winner, as appropriate.
5.- POSTING OF COMMENTS OR OPINIONS
6.- USE OF WINNERS’ NAMES AND IMAGES
The Participants in the Prize Draw authorize TOUS, in order to promote and disseminate the Prize Draw and TOUS advertising media and platforms, to: (i) capture their image, voice and/or name; (ii) reproduce and/or affix all the above, in whole or in part, in audiovisual, videographic, photographic or paper form, among other forms; and (iii) use the Participants’ image (including image, voice and/or name) for promotional purposes, using any method and/or media that TOUS deems appropriate (including, by way of example but not limited to, brochures, press, magazines, books and Internet), all without geographical, temporal or any other limitation.
TOUS will not be responsible for the breach of any regulation or violation of others’ rights by a participant, and that participant will be required to hold TOUS harmless in such case. In the event that
TOUS discovers or suspects that others’ rights have been violated, it reserves the right to remove such participant.
The authorization granted here is made free of charge and will not generate any consideration from TOUS to the Participants.
7.- DISQUALIFICATION AND PENALTIES
If it is evident that any of the Participants does not meet the requirements stated in these rules, or the data provided to participate is false or invalid, their participation will be deemed null and void and they will be automatically excluded and forfeit all rights to their participation in the Prize Draw.
By way of example, but not limited to, TOUS is not liable for possible losses, thefts, delays or any other circumstances attributable to third parties that may affect the conduct of the Prize Draw.
If the Prize Draw has to be suspended or canceled for reasons of force majeure, TOUS is released from any obligation to compensate and/or indemnify the Participants, who, as applicable, will be duly informed.
9.- PROTECTION OF PERSONAL DATA
The Company responsible for processing your data is: JOYERÍA TOUS, S.A. with registered office at Carretera de Vic - El Guix Km 3, 08243 Manresa (Barcelona) and identification number A-25.039.199.
In accordance with the provisions of European General Data Protection Regulation (EU Regulation 2016/679, dated April 27, 2016, hereafter “GDPR”, each participant, by agreeing to these legal rules, consents to having their personal data incorporated into a file owned by the company mentioned above for the purpose of conducting the Prize Draw, contacting participants in the Prize Draw, and promoting the Prize Draw.
In this way, the personal data processed within the framework of this Prize Draw will be retained only as long as needed to fulfil the purpose indicated.
We inform you that you can exercise your rights to Access, Rectification, Erasure, Objection, Restriction of Processing, Portability, Forgetting and not being subjected to automated individual decision-making by sending an email to email@example.com or by letter sent to the following address: Carretera de Vic - El Guix Km 3 · 08243 Manresa (Barcelona). In both cases, attach a copy of an identification document.
For any questions or queries regarding data protection, the user may also contact the TOUS Group’s Data Protection Officer (DPO) by writing to firstname.lastname@example.org
Notwithstanding any other administrative resource or legal action, the participant will have the right to file a complaint with a Supervisory Authority, in particular in the Member State in which they have their usual place of residence, workplace or the place where the alleged offense occurred, if they deem that the processing of their personal data is not in accordance with the regulations, and in the event they are not satisfied with the exercise of their rights.
10.- CHANGES AND ACCEPTANCE
TOUS reserves the right to amend or expand these legal rules to the extent that it does not harm or undermine the rights of Participants in the Prize Draw, while informing them as applicable.
Merely participating in the Prize Draw implies that the Participant fully accepts the terms of these legal rules.
11. APPLICABLE LAW AND JURISDICTION
These legal rules will govern in accordance with Spanish law. The Courts and Tribunals of the Participant’s city of residence will have jurisdiction to resolve any claim or dispute which may arise regarding the validity, interpretation or compliance with these rules.