FREQUENTLY ASKED QUESTIONS

If the product you are interested in is not available but has the ✉  symbol, you can register your email address and receive an update when it is available again. You can also check availability of the product and reserve it from your nearest store via the “check availability in store” option, which you can find on each product information tab.

Our size guide (open size guide) is here to help you find the right size. And if your item isn’t the right size, you can visit your nearest TOUS store to exchange it for one of a different size.

You can find more information about the materials used in our jewelry at We speak Jewelry

You can find more information about the metals used in our jewelry at https://www.tous.com/gb-en/wsj/materials/metals

You can find more information about the gemstones used in our jewelry at https://www.tous.com/gb-en/wsj/materials/gemstones

You can find more information about the diamonds used in our jewelry at https://www.tous.com/gb-en/wsj/materials/diamonds

You can find more information about the pearls used in our jewelry at https://www.tous.com/gb-en/wsj/materials/pearls

You can find more information about the manufacturing techniques used to create our jewelry at https://www.tous.com/gb-en/wsj/production-techniques

All TOUS jewelry meets the certification and warranty standards for sterling silver and 18kt gold precious metals. You can find more information about certification at https://www.tous.com/gb-en/wsj/jewelry-quality-certificates

Some products can be personalised with your own engraving. You’ll find these labelled “I can be engraved.” On the product information tab, you’ll see the “add engraving” option. Personalised products cannot be exchanged or returned