Changes are accepted when the piece is in perfect condition and there has not passed more than 30 days from the purchasing date. You will also need to present the certificate of authenticity together with the sales receipt. Tous offers our customers to exchange articles within 30 days at any TOUS store worldwide except at Department Stores, Airport Stores and Multi-Brand Stores that can only be exchanged at the place of purchase. The currency of the country and the local price will always prevail. Fragrances, cosmetics, and discounted items are always final sales.
2. How to return items
Orders made on, or before, 2dt February 2023, will be subject to Tous standard Returns Policy, meaning you have 30 days from receiving your order to post back any unwanted items.
All returns must have a Return Authorization # and be sent to our Return Service Center at the purchaser's expense with the original packing slip / certificate of authenticity. Please contact our Customer Service at email@example.com for your R.A. #. Return address labels have been provided together with your packing slip for your convenience. As proof of your return, we recommend that you always save the shipping receipt from the carrier Once we have received your return, we will issue your refund. Delivery charges are non-refundable, so you will be refunded the full value of the items returned minus the delivery charges.
After we receive and process your return, you will be issued with the appropriate refund. We aim to process refunds within 10 business days of receiving the returned package. We will send you an e-mail letting you know we have received and processed it.
After you have received the e-mail, please allow another 5-10 business days for the refund to be credited to your account. The amount of time this takes will depend on your bank or card issuer. Unfortunately this delay is beyond our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative refund method.
We'll be delighted to serve you
Get in touch with our Customer Service Team by email on firstname.lastname@example.org