SHOP WITH CONFIDENCE
TOUS® is committed to protecting our customers' personal information. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. All orders are transmitted in an encrypted format. To be sure that your order is secure, simply check your Web browser while you are in the ordering section. Most browsers use some sort of symbol to alert you to the fact that you are on a secured website. We will store your shipping and billing information when you create an account with us, but this information will not be used by anyone but TOUS® and the third parties who provide services related to www.tous.com.
At checkout, we require the credit card customer identification number (CVV) with every online purchase made with Credit Cards. The CVV is a 3 or 4 digit, numeric value that provides a cryptographic check of the information embossed on the card. This security feature is designed to protect you against consumer fraud. Your CVV will not be stored on any of our systems and you will need to provide the number every time a purchase is made on www.tous.com. Click here to learn more about CVV.
For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on www.tous.com, in order to fulfill the order, we collect and store your name, address, shipping information, e-mail address, telephone number, purchase data, and billing information.
USE OF THE INFORMATION COLLECTED
We and the third parties who provide services related to www.tous.com will use the information referenced above to fulfill your order and provide services related to www.tous.com or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, Web site evaluation, data analysis and, where applicable, data cleansing. The third parties who provide any of these services are authorized to use this information only in connection with the services they are engaged to perform.
In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We also may use that information, from time to time, to contact you concerning our products, services, sales or special promotions of www.tous.com or our corporate affiliates. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the following e-mail address: [email protected]
We currently send e-mails only to those www.tous.com customers who are interested in receiving information about our products and services. If you have previously received such e-mails, but no longer want to, contact us by the email referenced above. Please be advised that since promotions may already be in process at the time of your request, it may take several days before electronic contacts cease.
STORAGE OF THE INFORMATION COLLECTED
SHOP AT WWW.TOUS.COM AND PRIVACY OF CHILDREN
Our site is not directed or marketed to children under the age of 18. We do not intentionally collect or store information on children. If we learn that a child has made a purchase from www.tous.com without his or her parent’s consent, we immediately, upon parental request, void the sale and refund any monies collected on the return of the merchandise.
TRADEMARKS & COPYRIGHTS
All materials, including video clips, illustrations, photographs, product, images, artwork, designs, logos and trademarks (collectively, "Content") appearing on this website are the property of S. Tous, S.L. and/or its subsidiaries and affiliates (collectively, "TOUS®") and are protected by U.S. and international trademark, trade dress and copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of TOUS® and protected by U.S. and international copyright laws. Permission is granted to electronically copy and print hard copy portions of the website for the sole purpose of placing an order on the site or using the site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the Content of the website is strictly prohibited.
The name and mark TOUS®, the Bear Design, the Kaos Design, and all other TOUS® related trademarks depicted on this website, whether registered or unregistered, are trademarks or service marks of TOUS®. No other company or individual may use these marks without the express written permission of TOUS®. TOUS® merchandise is available exclusively at TOUS®´ website www.tous-shop.com and at TOUS® retail stores. Customers should be wary of purported TOUS® merchandise sold through unauthorized channels since they may be counterfeit.
TOUS® merchandise is available exclusively from www.tous.com and TOUS® retail stores. Buyers should be wary of purported TOUS® merchandise sold through unauthorized channels. Beware of counterfeits. An Authenticity Certificate will be issued when you buy any TOUS® piece. It certifies the legitimacy of the product and it is valid regarding any imperfection in production.
Since its foundation in 1920, TOUS® strives to guarantee high quality standards in all its products. All TOUS® jewellery products follow noble metals hallmark: 18 kt Gold (750/000) and Sterling Silver (925/000).
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
Local taxes, if applicable, will be added to your order.