Frequently asked questions
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Promotion code
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CALL US
888-520-7330
Toll free. Customer Service hours: Monday to Friday 10am-9pm EST
Monday to Friday 10am-9pm EST
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  • 1
    What are TOUS US SHOP ONLINE PROMOTION CODES?
  • Promotion codes are codes or code words, such as "DISCOUNT", which for example will give you a discount on a certain style, your whole order, or free delivery.


  • 2
    How do I use my promotion code?
  • Make sure to enter your code in the appropriate box when you check out, then hit "update" to apply it to your order. If it is not applied at this point, we cannot apply it to the same order later on (although you may be able to use it on another order).

    If you have any other questions about promotion codes, please contact Customer Service.


  • 3
    I forgot to use my promotion code
  • Unfortunately, if you did not enter your promotion code during checkout, we cannot apply it to that order or modify your payment later on.


  • 4
    How do promotion codes affect my right to return an order?
  • If a promotion code was applied to your original order, your refund amount will be adjusted to reflect it. Unfortunately, we cannot reissue a promotion code, even if your original order is returned to us.


Promotion code
CALL US
CALL US
888-520-7330
Toll free. Customer Service hours: Monday to Friday 10am-9pm EST
Monday to Friday 10am-9pm EST
WRITE US
WRITE US
  • 1
    What are TOUS US SHOP ONLINE PROMOTION CODES?
  • Promotion codes are codes or code words, such as "DISCOUNT", which for example will give you a discount on a certain style, your whole order, or free delivery.


  • 2
    How do I use my promotion code?
  • Make sure to enter your code in the appropriate box when you check out, then hit "update" to apply it to your order. If it is not applied at this point, we cannot apply it to the same order later on (although you may be able to use it on another order).

    If you have any other questions about promotion codes, please contact Customer Service.


  • 3
    I forgot to use my promotion code
  • Unfortunately, if you did not enter your promotion code during checkout, we cannot apply it to that order or modify your payment later on.


  • 4
    How do promotion codes affect my right to return an order?
  • If a promotion code was applied to your original order, your refund amount will be adjusted to reflect it. Unfortunately, we cannot reissue a promotion code, even if your original order is returned to us.