Users may send Tous® their personal data through the website by different channels in order to obtain services, provided by Tous®.

Tous® collects following personal data:

Name, surname and last name;
E-mail address;
ID or Passport number;
Telephone (mobile) number;
Postal address;
Zip code;
City;
Country of citizenship;
Age (date of birth);
Payment data (credit/debit card number, account bank number,);
User name (login) and encripted password.

When users use Tous® website certain personal data may be collected by automated means such as:

Log information: certain information in server logs, including but not limited to internet protocol (IP) addresses, viewed and exit pages and date or time stamps;
Details of users visits activities of the website, including resources that users access;
Device information: information about the device or any computer the user may use, including, where available, the device's unique device identifiers and for system administration.

Tous® may process users’ personal data for the following purposes:

in order to manage the user’s registration account, answer the user’s questions, compile statistics;
in order to manage the user’s purchase;
in order to keep the user informed about TOUS products, services, events, promotions and future campaigns;
to administer, support, improve, optimise and develop the website of Tous® and its services;
to operate, evaluate and improve Tous® business (including by developing new products and services; managing Tous® communications; determining the effectiveness of advertising of TOUS brand; analyzing TOUS branded products, services and website; facilitating the functionality of Tous® websites; and performing accounting, auditing, billing, reconciliation and collection activities;
to enforce Tous® Terms and conditions;
to comply with applicable legal requirements and industry standards and TOUS Group and Tous® policies.

Users are not required to provide Tous® with their personal data. However, should they choose not to, it may be difficult or even impossible for Tous® to provide the users with the above-mentioned information and services.

Tous® may process the users’ personal data by automated or manual means. Tous® may perform following actions with the users’ personal data: collection, recording, systematization, accumulation, storage, specification (adaptation or alteration), extraction, usage, transfer, depersonalization, blocking, deletion, destruction.

Tous® processes the users’ personal data upon collection in the databases located in Russia.

In order to provide users with the services Tous® may transfer users’ personal data to the companies of TOUS Group, which names and addresses can be found in clause 12 of this Use and Privacy Policy. By acceptance of this Use and Privacy Policy users agree to cross-border transfer of their personal data to the specified companies of TOUS Group.

Tous® may transfer users’ personal data to the following third parties, whom Tous® may engage in order to support its business activity (e.g., fulfilment services, technical support) and who may process users’ personal data in accordance with Tous® instructions:

“Yandex.Money”, NBCO LLC, registered at 11 Timura Frunze Street, bld. 44, 119021 Moscow, Russia in order to perform secure payments of the users purchases on the Tous® website;
“CROC incorporated” CJSC, registered at 5 Volochaevskaya Street, bld. 1, 111033 Moscow, Russia (postal address), located at 26B Bolshaya Pochtovaya Str., bld. 2, 105082 Moscow, Russia in order to host the users personal data;
“SPSR-Express” LLC, registered at 42 Volgogradsky prospect, bld. 23, 109316, Moscow, Russia (postal address) and located at 5/7 Rozhdestvenka Street, bld. 2, premise V, room 18, 107031, Moscow, Russia in order to enforce the Terms and Condition in part of delivery of the purchases made through Tous® website.

Tous® requires such third parties to ensure confidentiality and security of such personal data in accordance with the requirements of Russian Federal Law on Personal Data. By acceptance of this Use and Privacy Policy users agree to transfer of their personal data to the specified third parties.

When Tous® transfers users’ information, it will only ever do so where the user has consented to the transfer or Tous® has implemented appropriate safeguards to ensure the adequate protection of the personal data and such transfer is allowed by applicable legislation.

Tous® processes the users’ personal data for as long as it is strictly necessary for the purposes mentioned in this Use and Privacy Policy, or until the user requests to cease processing of his/her personal data or for as long as is required or allowed by applicable laws.

Tous® ceases processing of users’ personal data and destroys them, as well as ensures ceasing of processing of personal data and their destroying by companies of TOUS Group and third parties processing personal data upon instructions of Tous® no later than 30 calendar days after receiving of the user’s request to cease processing of his/her personal data, unless such processing may be continued for the purposes stated in this Use and Privacy Policy and in accordance with applicable legislation. When ceasing of processing of personal data and their destroying is not possible within 30 calendar days, Tous® blocks users’ personal data and destructs them and ensures the same actions to be performed by the companies of TOUS Group and third parties processing personal data upon instructions of Tous® no later than 6 months after receiving of the user’s request to cease processing of his/her personal data.

The user can exercise his/her rights of access, rectification, updating, request to cease processing of personal data and other rights, specified in the legislation, and also revoke the consent given for sending commercial communications, by writing to Limited liability company “Russian Retail Holding”, 111250 building 1, 6 Proezd Zavoda Serp I Molot, Moscow, Russia Ref. “Data Protection” or email at help.ru@tous.com. In order to respond at the user’s query, Tous® is entitled to request the user to provide the details of his/her identification document.

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