If, for any reason, you are not satisfied with the item you purchased on TOUS.com, you have 30 days from the date of purchase to return it. The item must be in perfect condition and in its original packaging. In the case of outlet items, the returns period is 15 days. FREE! Returns via courier We will send a courier to collect your returned item from your chosen address. Click HERE and request collection of your item. We recommend that you retain the courier’s receipt as proof of your return. Returns via our Returns Service Centre Returns must be sent to our Returns Service Centre at the expense and responsibility of the purchaser, attaching the shipping note and the certificate of authenticity with date. To make this process easier, return labels are included with the address of our Returns Service Centre: Dpt. E-Commerce (Returns) C/Sallent, 93-103 Pol. Ind. Els Dolors 08243 Manresa (Barcelona)

<span data-sheets-value="{"1":2,"2":"Once we have received your return, we will issue your refund to you in the form of the original payment within 14 days of receipt of returned merchandise."}" data-sheets-userformat="{"2":9215,"3":{"1":0},"4":[null,2,16776960],"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"9":0,"10":0,"11":3,"12":0,"16":10}">Once we have received your return, we will issue your refund to you in the form of the original payment within 14 days of receipt of returned merchandise.

FREQUENTLY ASKED QUESTIONS

Returns and exchanges

1. How to exchange items

2. How to return items

3. Refunds

We'll be delighted to serve you

Call us

08082345386
Toll free. Customer Service hours: Monday to Friday 8am-4pm.

Write us

Contact our Customer

Visit us

Find your store on our store locator

* Remember that 800 numbers are only free from a landline. If you’re calling on your mobile, you might have to pay the charges set by your company or it may block the call.