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Please get in contact with us and leave your details so that we can address your query about our products, points of sale or any other question you may have.
We will reply as soon as possible, that is to say, very soon :)

If you have an account at www.tous.com , you can track your orders by going to "My Account" and clicking "View my orders". There you can view your previous orders or the status of your current order.
If you don’t have an account, please contact our Customer Service department. They will doeverything possible to give you information about the status of your order.

Remember that for more information on modifying your online order details you can review the following link in the "Returns" section.

Remember that for more information on cancelling your online order you can review the following link in the "Returns" section.

Remember that for more information about our "Exchange and returns" policy you can read here

Remember that for more information about our "FAQs" policy you can read here

 

By clicking on “Send”, you are accepting the use and privacy policy.

Opening hours

Telephone 888 750 2955
Monday to Friday from 9am-8pm EST

In compliance with what is stated in applicable regulations regarding the protection of personal data, particularly the European General Data Protection Regulation, we wish to inform you that your personal data will be processed by Joyería TOUS, S.A., in order to handle your request or inquiry. This processing is lawful as you have given your express consent to it, therefore we will keep your personal data as long as you do not revoke consent for its processing.

Please note that you can exercise your rights to access, rectification, deletion, opposition, limitation and portability of your data, as well as revoking, at any time, consent for receiving emails, or for the processing of your personal data by writing to Carretera de Vic, El Guix 3, 08243 Manresa (Barcelona), or by sending an email with the reference of “Personal Data” to dataprotection@tous.com. Likewise, if you wish to contact our Data Protection Officer (DPO) regarding any inquiry or questions, you can send an email to: dataprotection@tous.com or a letter to the address given with the reference “DPO”.

We wish to inform you that you may exercise your right of complaint before the competent oversight authority.

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